FAQs
Frequently Asked Questions + Policies
By purchasing a product from Most Likely Magic, you are agreeing to the policies listed below. Thank you for your support!
How are your products made?
All ceramics are made using wheel thrown and/or hand-built techniques. This means every piece will be unique.
Are your glazes and clay lead free?
All clay and glazes are completely lead free, non-toxic and food safe!!
Are your pieces microwave and/or dishwasher safe?
All pieces are both microwave and dishwasher safe. However, hand washing is very highly recommended to preserve the quality and integrity of your piece.
Are your glaze colors accurate on your website?
We strive to get the true glaze color to show up as accurately as possible on the website. Colors may show up slightly different depending on the device used to view the products and the camera they were photographed with. Stylistic photos are used throughout the website as well but not listed with products.
What are seconds pieces?
Seconds are ceramics that have minor, cosmetic defects. To discourage waste, I instead sell the carefully inspected seconds for a discounted price. Seconds only have defects that are cosmetic that do not interfere with the overall safety or integrity of the piece.
Policies
Refunds/Exchanges:
I do not offer refunds or exchanges for change of mind. However, if your item has arrived broken or your order is wrong then I can issue a refund or send out a replacement. In that case, you must contact us via email within 48 hours of receiving the product with photos of it in the original packaging.
SHIPPING POLICIES
Packages are dropped off once a week. Package arrival times vary on the chosen shipping method.
DOMESTIC (U.S.) SHIPPING
U.S. packages are shipped via USPS. Once the package enters the hands of the shipping carrier we have no control over how long the package will take to get to your location. We are also not liable for lost, delayed, or stolen mail. Once your package has been shipped you will receive an email with the tracking number. Plan to have someone home on the designated day of arrival to ensure your package is not stolen. Packages may take up to a week to be sent out. Once the package is sent out it usually takes 1-5 business days to be delivered. Orders placed during the holiday season and other busy times may take longer.